Refund Policy
SoftKeyBD provides digital software keys, subscriptions, game top-up, gift cards, online setup, and digital services. Because our products are digital, refund requests are reviewed carefully based on the order condition and delivery status.
Digital Product Refund
Once a digital license key, redeem code, account information, subscription access, or service detail has been delivered, the order is generally non-refundable.
Refund may be considered only if:
The product was not delivered
The delivered key/code is invalid and cannot be replaced
The ordered service cannot be completed by SoftKeyBD
A duplicate payment was made by mistake
The wrong product was delivered and no replacement is possible
Non-Refundable Cases
Refund will not be available if:
The customer provides wrong device, account, email, phone, or order information
The customer changes their mind after delivery
The product key/code/account has already been delivered
The customer violates product usage rules or platform policy
The issue is caused by unsupported device, region, or customer-side problem after delivery
Replacement First Policy
For digital products, SoftKeyBD may provide a replacement, correction, or support before approving a refund.
Refund Processing
If a refund is approved, it will be processed through the original payment method or another agreed payment method.
Refund processing time may vary depending on payment method and verification.
How to Request a Refund
To request a refund, contact SoftKeyBD support with:
Order number
Payment transaction ID
Product/service name
Problem details
Screenshot or proof if needed
Contact Information
WhatsApp Support: 01911737142
Email: support@softkeybd.com
Website: softkeybd.com