Privacy Policy
SoftKeyBD respects your privacy. This Privacy Policy explains how we collect, use, and protect customer information when you use our website or place an order.
Information We Collect
When you place an order or contact us, we may collect the following information:
Name
Email address
Phone number
WhatsApp number
Billing address
Order details
Payment transaction information
Customer messages or support details
How We Use Your Information
We use customer information to:
Process orders
Confirm payments
Deliver digital products or services
Provide customer support
Contact customers about orders
Improve our website and services
Maintain business records
Payment Information
SoftKeyBD may accept manual payments through bKash, Nagad, bank transfer, or other approved payment methods.
Customers may need to share transaction ID or payment proof for order verification.
We do not ask customers to share sensitive banking passwords, PIN numbers, OTP codes, or private account login details.
Digital Delivery
Customer information may be used to deliver digital products and services through email, WhatsApp, license key, redeem code, account setup, or online support.
Cookies and Website Data
Our website may use cookies or similar technologies to improve browsing experience, shopping cart function, checkout process, and website performance.
Third-Party Services
SoftKeyBD may use third-party tools or platforms such as WordPress, WooCommerce, email services, hosting services, analytics tools, and payment communication channels to operate the website and process orders.
These third-party services may process limited information as needed to provide their services.
Data Protection
We try to keep customer information safe and use it only for business, order, delivery, and support purposes.
However, no online system is completely risk-free. Customers should also protect their personal information and avoid sharing sensitive account details unnecessarily.
Customer Responsibility
Customers must provide accurate information while placing an order.
SoftKeyBD will not be responsible for delivery delay or order issues caused by incorrect email, phone number, WhatsApp number, account details, or payment information.
Information Sharing
SoftKeyBD does not sell customer personal information.
We may share information only when needed for order processing, service delivery, legal requirements, fraud prevention, or customer support.
Data Retention
We may keep order and customer information for business records, support history, accounting, dispute handling, and service improvement.
Customer Support
If you want to update your order information, request support, or ask about your personal information, contact us.
Contact Information
WhatsApp Support: 01911737142
Email: support@softkeybd.com
Website: softkeybd.com